Return and refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unused, unassembled, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@furniture4me.co.uk. Once your return is approved, we will provide you with a return shipping label and clear instructions on how and where to send your item.

Return shipping cost: Customers are responsible for the cost of return shipping, except in cases where the item is defective, damaged, or incorrect.
Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue promptly and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom-made or personalised furniture, items that have been assembled or installed, and products that show signs of use or damage after delivery. Please ensure that furniture items are measured correctly before ordering to confirm suitability for your space.

We also cannot accept returns for clearance or sale items unless they arrive damaged or faulty. All furniture, whether indoor or outdoor, must be returned in its original packaging and condition.

If you are unsure whether your item qualifies for a return, please contact us at support@furniture4me.co.uk before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order once your return has been processed.

Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@furniture4me.co.uk.